In order for us to process your purchases, we will need the following information:
We will use your personal data in accordance with the Data Protection Act (1998). We will not email you in the future unless you have given us your consent except loyalty discount offers or feedback of our service.
Your Credit/Debit card details will not be required by us: Realex will process the payment on our behalf and will notify us when your payment has been made. Please see their terms and conditions.
All product prices and delivery charges are inclusive of VAT. The price you see at checkout will be the price you pay.
All goods must be paid for prior to dispatch. Payment can be made by Credit/Debit Cards via Realex or PayPal account. We will only charge you for the goods dispatched to you. Any order paid by PayPal with pending payment status will be delivered only after payment confirmed by PayPal.
Any order placed before 3pm Monday to Friday is sent on the same day and will be delivered according to the delivery method chosen. Orders made after 3pm may be sent on the same day or else on the following working day. The delivery times are as follows:
A Saturday Delivery order must be placed before 3pm on Friday.Please note : Saturday delivery is not available for UK Highlands and Islands.
If you have chosen Next Day or Saturday Delivery option you will be given a tracking number with all the details regarding delivery (a valid email address is required). Please visit the APC Overnight (courier) or Royal Mail to track the progress of your parcel.
The UKMail courier will attempt the delivery twice. Royal Mail will only attempt the delivery once. If no success, your parcel will be held at your local UKMail depot or at your local Royal Mail collection office for three days. If you no longer require the parcel and wish us to issue a refund, please collect the parcel from your local UKMail depot or Royal Mail collection office and return it to us at your own cost. If you fail to return the parcel yourself, UKMail and Royal Mail will eventually return it to us within 28 days. Their charges will be deducted from your final refund. Initial postage is never subject to refund.
Order cancellation before the order is shippedshipped, please do so immediately via telephone. You will not be charged any penalty and your payment will be cancelled.
Order cancellation after the order is shippedYou may cancel your order up to 14 days from receipt of your purchase. Please see our Returns Policy below for more information on the conditions and procedure.
Consumer Returns Policy – Cancellation of order
You can find a model cancellation form here.
All goods purchased from may be returned for a refund within 14 days from receipt of goods.
Before sending the parcel back to us, please contact our customer services via telephone, email or contact us form. You will be asked for the reason for the return and whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include the order/invoice number with your parcel when sending it back to us as failure to do so may result in delay of any refund.
The goods must be returned to us at the address on the bottom of your invoice for refund within 14 calendar days from notification of the return. The refund will be issued to the original payment method within 14 calendar days of receipt or proof of sending- see 4 below. Stockings, tights, leggings, panties, wigs, wig caps, eyelashes and contact lenses adhere to our strict hygiene policy and we ask our customers not to open or try on any of these products until you are happy it suits your needs. The packaging will need to be unopened and, without exception, not tried on or tested. Any items returned might not be refunded if found to have been worn or used.
May we please ask you to additionally note:
Returns Policy – Faulty, not fit for purpose or not as described Goods
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Should a product be faulty, not fit for purpose or not meet its description please let us know as soon as possible via email (or telephone first, where possible). Where we are advised of this within 30 calendar days after you have received the item, we will happily provide you with a full refund, replacement or if possible a repair of the product.
Where we are advised of this after 30 days you may be entitled to redress including a repair or replacement. If you advise us of the problem within six months of delivery, it is assumed that the defect was there at the time of delivery, unless it can be shown otherwise or unless this assumption is inconsistent with the circumstances (for example, obvious signs of misuse). If more than six months have passed, you must prove the defect was there at the time of delivery.
Before sending the parcel back to us, please contact us. You will be asked for the reason for the return plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available.
Please return the goods to the address on the bottom of your receipt/invoice and ensure that you include the order/invoice number with your parcel back to us as failure to do so will result in delay of any refund or replacement.
We will inspect returned goods and honour our legal obligations. We are sorry but due to false promises in the past we may not be able to offer redress such as a refund, repair or replacement until the original is returned.
If goods are of satisfactory quality, fit for purpose and meet their description (for example returned as damaged but where there are clear signs of misuse), and if you have not returned them as part of your 14 day cancellation period as explained above, then we are not legally obliged to offer any redress. We will inform you if this applies because in such cases we are happy to re-ship items back to you. Unless you tell us that you want the goods sent back to you, the goods will be destroyed within 91 calendar days from their receipt back to us.
The European Online Dispute Resolution platform can be used if you are unhappy with how we have dealt with you https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN
The contact email address is firstname.lastname@example.org.
Credit/Debit Card Privacy
No credit or debit card numbers or similar information are held by us.
All images which portray costumes or items are used with the permission of the Copyright holder. We make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased. However, we cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.
It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.
Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.
Many products, especially accessories can be procured from different suppliers depending on stock availability. Therefore please note that products may come in different packaging.
The manufacturers may change product specifications, or we may not be able to supply the required product. In such cases, we will contact you to arrange for alternatives, and only proceed after confirmation.
All prices are correct at time of publication. We reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.