In order for us to process your purchases, we will need the following information:
We will use your personal data in accordance with the Data Protection Act (1998). We will not email you in the future unless you have given us your consent except loyalty discount offers or feedback of our service.
Your Credit/Debit card details will not be required by us: An independent card processing company will process the payment on our behalf and will notify us when your payment has been made. Please see their terms and conditions.
All product prices and delivery charges are inclusive of VAT. The price you see at checkout will be the price you pay.
All goods must be paid for prior to dispatch. Payment can be made by Credit/Debit Cards via card processing company or PayPal account. We will only charge you for the goods dispatched to you. Any order paid by PayPal with pending payment status will be delivered only after payment confirmed by PayPal.
Any order placed before 1pm Monday to Friday is sent on the same day and will be delivered according to the delivery method chosen. Orders made after 1pm may be sent on the same day or else on the following working day.
Order cancellation before the order is shippedshipped, please do so immediately via telephone. You will not be charged any penalty and your payment will be cancelled.
Order cancellation after the order is shipped
You may cancel your order up to 14 days from receipt of your purchase. Please see our Returns Policy below for more information on the conditions and procedure.
Consumer Returns Policy – Cancellation of order
All goods purchased from us online may be returned for a refund within 14 days from receipt of goods.
You will be asked for the reason for the return and whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these. You will need to include the order/invoice number with your parcel when sending it back to us as failure to do so may result in delay of any refund.
The goods must be returned to us at the address on your invoice for refund within 14 calendar days from notification of the return. The refund will be issued to the original payment method within 14 calendar days of receipt or proof of sending. Stockings, tights, leggings, panties, wigs, wig caps, eyelashes and contact lenses adhere to our strict hygiene policy and we ask our customers not to open or try on any of these products until you are happy it suits your needs. The packaging will need to be unopened and, without exception, not tried on or tested. Any items returned might not be refunded if found to have been worn or used.
May we please ask you to additionally note:
Returns Policy – Faulty, not fit for purpose or not as described Goods
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please send us an email email@example.com
Should a product be faulty, not fit for purpose or not meet its description please let us know as soon as possible via email. Where we are advised of this within 30 calendar days after you have received the item, we will happily provide you with a full refund, replacement or if possible a repair of the product.
Where we are advised of this after 30 days you may be entitled to redress including a repair or replacement. If you advise us of the problem within six months of delivery, it is assumed that the defect was there at the time of delivery, unless it can be shown otherwise or unless this assumption is inconsistent with the circumstances (for example, obvious signs of misuse). If more than six months have passed, you must prove the defect was there at the time of delivery.
Before sending a parcel back to us, please send us an email firstname.lastname@example.org You will be asked for the reason for the return plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available.
We will inspect returned goods and honour our legal obligations. We are sorry but we may not be able to offer redress such as a refund, repair or replacement until the original is returned.
If goods are of satisfactory quality, fit for purpose and meet their description (for example returned as damaged but where there are clear signs of misuse), and if you have not returned them as part of your 14 day cancellation period as explained above, then we are not legally obliged to offer any redress. We will inform you if this applies because in such cases we are happy to re-ship items back to you. Unless you tell us that you want the goods sent back to you, the goods will be destroyed within 91 calendar days from their receipt back to us.
The European Online Dispute Resolution platform can be used if you are unhappy with how we have dealt with you https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN
The contact email address is email@example.com.
Credit/Debit Card Privacy
No credit or debit card numbers or similar information are held by us.
All images which portray costumes or items are used with the permission of the Copyright holder. We make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased. However, we cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.
It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.
Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.
Many products, especially accessories can be procured from different suppliers depending on stock availability. Therefore please note that products may come in different packaging.
The manufacturers may change product specifications, or we may not be able to supply the required product. In such cases, we will contact you to arrange for alternatives, and only proceed after confirmation.
All prices are correct at time of publication. We reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.
The following guidelines are for the protection of staff and customers. All staff are to read this information and once understood, to sign the back page.
Personal Hygiene and PPE;
Staff will be provided with face screens that should be worn at all times.
Please wear your own facemasks in store – If they have been forgotten that day we will have a limited supply for emergencies.
Avoid touching your face and your mask.
Wash your mask frequently.
Alcohol hand sanitizer will be at each till point for staff to use.
Staff are encouraged to wash hands frequently for 20 seconds.
Should you develop symptoms of coronavirus please do not come in to work. If you feel ill at work please notify your manager and leave immediately. Contact the NHS as soon as possible and arrange to be tested – then let us know the results so that we can keep in line with track and trace policy.
Staff are encouraged to stay 2m apart from colleagues and customers.
The 2m rule must be adhered to where possible in all areas of the store including; Entrances, Exits, Break rooms, Storerooms, Kitchens, Toilets, Shop Floor.
Create, where possible, a one way flow around the store at entrances and exits.
Plan to have a minimum number of staff on site at one time.
Stagger arrival and departure times to reduce crowding in and out of workplace and at cloakroom areas.
Stagger break times where possible. If you are on break at the same time as others, try to use separate rest areas.
Use floor tape at till points to remind customers to keep 2m apart.
Use the tills at either end of the counters, only opening the central till point when necessary.
Limit the number of customers coming in-store if it becomes congested.
Encourage customers to shop alone where possible.
Once customers have finished shopping, if they are waiting for balloons to be inflated and the shop is busy, please ask them to either wait outside or arrange to pop back later to collect.
When loading and unloading deliveries maintain a 2m distance with colleagues.
Full cleaning to be done on shop floor, kitchen and common areas at least twice a day - at lunchtime and at the end of the day.
This should include all ‘High-Touch’ areas including; Tills, Mice, Keyboards, Scanners, Price Guns, Shopping Baskets, Door handles, Counters, Cupboard handles, Fridge handles, Surfaces, Toilets, Taps, Kettles,
If there is a case of suspected Covid 19 please refer online for specific cleaning guidance.
Door handles to be cleaned after use.
Check after each use to remove anything left behind.
Manage clothes that have been tried on –hang out to air in isolation for a period of time.
Encourage customers to pay by contactless if possible.
Encourage customers not to touch items they are not purchasing.
Staff that are particularly vulnerable with confirmed health conditions or live with family in a high risk group are being kept away from the workplace until the government declares it is safe for all to go back to work.
We will publish our risk assessment on our website.
Posters will be displayed to customers and staff explaining that we are keeping as Covid safe as possible around the store. If blind customers enter the store please explain the guidelines to them verbally.
In the case of an emergency (first aid, fire, break-in) people do not have to stay 2m apart if it is unsafe.
Customers can be informed that they must be prepared to remove face coverings if asked to do so by police or staff for the purposes of identification.
Any additional concerns you believe should be added to the H&S risk assessments should be brought to Duncan’s attention.